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Comments, suggestions and complaints

How can I make a comment, suggestion or complaint?

We want you to tell us when we get things wrong and share your ideas on how we can improve so that we can provide the best service possible for you. That is why we have a Comments, Suggestions and Complaints procedure.

There are ‘Comments, Suggestions and Complaints’ forms available at all No Second Night Out services. You can use this form to tell us about an issue.

If you are currently working with our service, or have used our service and you would like to make an informal complaint, please tell a staff member or Assessment Hub Manager. If you would like assistance making the complaint, ask to see a Complaints Advisor, they will guide you through the whole process and check that you are happy with the response that you receive.

To make a formal complaint please complete the Comments, Suggestions and Complaints form or write to us:
No Second Night Out, St Mungo’s, 3 Thomas More Square, Tower Hill, London, E1W 1YN

You will get a response to a formal complaint within 10 days.

If you would like to contact us in other ways about your suggestion or complaint, the contact details are below:

Head Office Telephone: 0203 856 6000 (9am – 5pm weekdays only)

Click here to download the Complaints Leaflet
Click here to download the Comments, Suggestions and Complaints form