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Protocols and guidelines

Reconnecting Rough Sleepers

Reconnecting Rough Sleepers to an area where they have a connection such as accommodation or social, family and support networks is a key part of the no second night out approach. This guidance presents the steps required to undertake practical reconnection interventions, including identification, assessment, the verification of information and the types of reconnection options available. It is intended to support local authorities (LAs) and their partners to develop this part of the service offer for people new to the streets and with connections in another area as part of the No Second Night Out standard. Although written by Homeless Link, it is largely based on learning from the London No Second Night Out Pilot.

Supporting Migrants from the European Economic Area (EEA)

We know that in many areas, supporting EEA Nationals requires a targeted response. With this in mind Homeless Link has produced guidance on Working with EEA migrants in order to support you and your partners. This guidance covers the principles and practice of developing a support offer for European Economic Area nationals who are sleeping rough or experiencing hidden homelessness in England. It covers assessment, single service offers, types of support, the role of Home Office Immigration Enforcement and the use of preparation messages to prevent homelessness among migrants.
Alongside this, Homeless Link has written a summary of the entitlements available to EEA Nationals to enable agencies to support people to make informed decisions about whether to pursue this route as part of a solution to rough sleeping. The Guidance on the Welfare Entitlements of EAA Nationals is to support Local authorities and their partners in responding to the needs of non-UK European Economic Area (EEA) nationals who are rough sleeping.

Supporting People with No Recourse to Public Funds (NRPF)

This guidance aims to provide information for services working with single homeless adults who have no recourse to public funds (NRPF). Developing a support offer for this client group presents a challenge for many services as funding to support NRPF clients is limited. This guidance outlines what steps services can take to present different options, alleviate destitution or access funds for clients, and includes details of specialist organisations working with NRPF clients.

The Role of Day Centres

This guidance recognises the distinctive role that day centres play in the context of homelessness services and the fact that some day centres operate autonomously from the local authority. Day centres work with clients at all stages of housing need and, as a result, are well placed to play a crucial role in the implementation of the Government strategy Vision to End Rough Sleeping: No Second Night Out nationwide. This resource is a supplement to Homeless Link’s main guidance on adopting the no second night out standard, recognising the distinctive role that day centres play.

Hospital Admission and Discharge Guidance

These guidelines are issued jointly by the Department for Communities and Local Government and the Department of Health. They represent recommended practice for organisations involved in hospital admission and meeting the needs of people who are homeless or living in temporary or insecure accommodation, and were drawn up by an expert steering group consisting of representatives from Homeless Link, the London Network for Nurses and Midwives, and the Health Inclusion Project Advisory Group.


Guidance on Advice and Assistance from Local Authorities 

This guidance document  by Homeless Link is intended to support completion of the advice and assistance letter. The purpose of the advice and assistance letter is to confirm in writing the advice and assistance that has been given to an individual approaching the Council. The objective of the letter is to achieve transparency, with the individual having a written record of the adviser’s understanding of his/her circumstances, the advice provided and the further actions and support offered by the Council and other relevant agencies.
Click here to download a template of advice and assistance the letter
Click here to download a template Local Authority Log